Cancellation Policy / Ts & Cs

Cancellation Policy & Terms and Conditions | Atlantic Spa Boutique Hotel

Atlantic Spa Boutique Hotel Cape Town

Check In / Check Out Times

  • Check in 14:00 – 19:00 hours – ( please call us if your check-in is likely to fall outside of these hours.)
  • Check out 07:00 – 10:00 hours

N.B. Late Arrivals (after 7pm) must notify our management when making a booking.
Check-out time is strictly before 10am on the day of departure unless you have have the specific consent from management.
If you have not checked out by 10am we reserve the right to charge you another full days accommodation rate for that room.

Extra Beds

  • Extra beds are available upon request and confirmation by Atlantic Spa Boutique Hotel is required.

Pets

  • We regret that no pets are allowed.

Accepted Credit Cards

  • Visa
  • Mastercard
  • Diners Club

N.B. We reserve the right to pre-authorise the Credit Card prior to your arrival.

Refunds On Specials / Special Packages

  • There are no refunds offered for cancelled 'Specials' or 'Special Packages'. We will only grant postponements for up to 6 months from the original booking date.

Cancellation Policy

  • If cancelled up to 60 days in advance of your arrival date, 30% of all nights fees will be charged.
  • If cancelled up to 28 days in advance of your arrival date, 50% of all nights fees will be charged.
  • If cancelled up to 14 days in advance of your arrival date, 75% of all nights will be charged.
  • If cancelled later than 07 days in advance of your arrival date, or you don't show up 100% of all nights will be charged. No refund whatsoever.
  • Acts of God = 100% of all nights will be charged. No refund whatsoever.
  • N.B. No refunds for cancelled 'Specials' or 'Special Packages'. We will only grant postponements for up to 6 months from the original booking date.

COVID-19

  • The owner reserves the right to close the lodge/guesthouse down at their discretion.
  • All bookings affected by a closure will be valid for a further 6 months should the lodge close due to COVID-19 lockdown regulations.

Prepayment

We may take a deposit credit card payment of R500, per person, to be fully deducted from your end of stay costs or refunded in accordance with cancellation policy if applicable.